SERENNA BROWN SANDALS

Our shoes fit your actual size . If you are deciding between sizes, we recommend that you choose the size based on the chart below. SEE SIZE GUIDE

Do you still have doubts? Please contact our customer service at info@shoesalta.com and we will be happy to help you!

WHEN CAN I REQUEST AN EXCHANGE OR RETURN?

If you wish to exchange or return your product, you can do so in the following ways:

• Make your request electronically, filling out the information requested in the REQUEST AN EXCHANGE OR RETURN form on our website www.shoesalta.com
• Send an email to info@shoesalta.com, indicating the reason for your change and order number, and you will receive a response within a maximum of 24 hours.
• Through our online store, in the customer service chat.
• In any of the above you must provide the following information:
• Product purchase date
• Product Reference
• Order No. and payment support

National Shipping (Colombia)

• The product will be sent to the address registered in your purchase.
• After making the payment through the payment gateway, you will receive an automatic email informing you that your order has been created.
• At the time ALTA makes the shipment, you will receive an email with the generated tracking number and updates that will allow you to track the status of your shipment.
• Order processing may take 1-2 business days.
• ALTA ships from Monday to Friday, during business hours, excluding weekends and holidays.
• Delivery times vary between 3 and 5 business days from the date of shipment, depending on the destination.

International Shipping (The rest of the world)

• You can make your purchases from anywhere in the world. The product will be sent to the address registered in your purchase.
• International shipments are made with the transport company DHL.
• The moment you make your purchase, you will receive an email notification with the tracking number and later, updates on the most recent movement of your order.
• Order processing may take 1-2 business days.
• ALTA ships from Monday to Friday, during business hours, excluding weekends and holidays.
• Delivery times vary between 5 and 10 business days from the date of shipment, depending on the destination.

We believe it is our passion, distinctive aesthetic, technical expertise, and lifelong love of shoes.